Delivery & Returns


If the product you purchased through the Sandino website is delivered incorrectly, you need to contact us through phone or mail from the contact section on our website within seven days from the delivery date. The shipping of the purchased product belongs to the customer.In line with the information, we will replace the problematic product you send to Sandino with the courier company. If the ordered product defect is caused by the user or the product has been used by the user within 7 days, the product will not be returned or replaced. Since our products are produced in line with the orders made, exchanges and returns cannot be accepted unless there is a problem caused by Sandino or cargo. Product return and replacement requirement: In the scope of product return and replacement conditions, the applications in accordance with Law No. 4077 on the Protection of the Consumer are taken as the basis. Coverage does not cover third-party websites.